Frequently Asked Questions:
What should I know about your ordering process?
All our sales are final and we only ship Tuesdays and Thursday except for dates listed. We cannot do overnight request, phone request or written request. We use UPS and USPS only to ship our resources.
If I order a ebook (pdf file, mobi, epub) what do I need to know?
The files are specific formats for specific devices. You will need to purchase the file type that your device uses (i.e. epub, mobi, etc.) The file will be available to download for only 48 hours. PayPal will keep the link to download the file for only that amount of time. Your link to download the book will be located on your invoice. Be sure to download and open the file with this time frame on the device you wish to use (smart phone, tablet, desk top, etc.).
I am having trouble completing the ordering process. What can I do?
If you have attempted to order the resources but the payment screen does not want to come up, you will probably need to clear the browser on your device. If you do not know how to do that and can not find the instructions on the Internet to do so, you could try restarting the device. Many software platforms do routine software updates and some need to restart to “stack” the files correctly. Restarting (or if needed, turning the device off for 2 to 3 minutes then back on) allows the most software updates to complete and run correctly. Then come back to the ordering page and see if you can then complete the process.
How can I pay for my purchase?
We use PayPal for our paymaster and they accept credit, debit and naturally a PayPal account if you have one. You do not need one to complete the order with a debit or credit card however. Just select that option when the payment screen comes up and complete the requested information. Remember to put the information (names, address, city, state, zip) that matches the credit card you are using. If needed you can input a different mailing address from the purchase information. Only PayPal will see your payment information, it will never by forwarded to the ministry.
If I order today, when will my order be mailed?
We ship only on Tuesdays and Thursdays each week except for the dates listed on each resource page. (See below for a list of the dates) If your order is placed on Monday before 3:00 CST (on a date we are open) then your order should process and mail on Tuesday. If you place an order on or before Wednesday at 3:00 CST (on a date we are open) then your order should process and mail on Thursday. If you place an order on a date that we are closed, your order will process we reopen. We can not be held liable for orders that were placed and expected to process on dates posted that we are closed. If you place an order and cannot get it in time due to a posted closure, please email us and request a cancellation of the orders. Order not cancelled cannot be returned as all our sales are final.
Why does the shipping price seem high?
Our cart software uses the depth of the spine and weight of the resource to determine how many will fit into a prescribed box. Because measurement for the software are limited to certain sizes, some resources are smaller than the software accepts. Therefore some resources will fit into a smaller container than it can accurately calculate. If this occurs, we will refund any excess shipping charges once the order is processed and the correct shipping price is know. Please note that UPS now can charge an additional fee for certain deliveries and these fees will not be know until the final bill is submitted. Therefore, any refunds on UPS charges may be delayed for a couple of weeks until the monthly bill is received. Your patience on this situation is most appreciated. Effective 5/01/2019, PayPal will no longer allow the refund of their fees on the original charge. If we are able to ship less expensively than the method you have selected, we will refund the shipping charge overpayment less any PayPal fee after that date.
For over twenty-five years, Dr. Frizzell has pastored churches and conducted national prayer conferences. His life-long research is prayer, evangelism, and spiritual awakening. On this subject, he has written over twenty books. For four years, he hosted three multi-state radio programs addressing prayer and revival. He has served as Prayer and Spiritual Awakening Specialist of the Baptist General Convention of Oklahoma and the North American Mission Board. Dr. Frizzell is founder and president of a non-profit ministry that distributes books and resources in well over thirty languages. His wife Sandy is a treasured prayer partner and invaluable aide to his ministry.
If you have any questions regarding your order of his books, please email firstname.lastname@example.org. For International orders, please contact Greg Frizzell at email@example.com to see if shipping is possible. The books are shipped Tuesday and Thursday only. Orders received after 4:00 am EST on Monday will be shipped the following Thursday. Orders received after 4:00 am EST on Wednesday will be shipped the following Tuesday. Additionally, there will be no shipping of Greg Frizzell’s Books on the following dates:
- Jan 22nd
- Feb 19th
- March 11th to 14th
- April 17th to 18th
- June 12th to 13th
- July 3rd
- Aug 12th to 15th
- Sept 3rd
- Oct 16th to 17th
- Nov 12th then 27th to 28th
- Dec 18th to Jan 3, 2020
If you order books during these dates, they will be shipped on the next day they are in the office. Thank you.